Privacy Policy

Multi Platform Marketing LLC

Last Updated: September, 2025

Executive Summary

Multi Platform Marketing LLC ("MPM," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our IT services, solutions, and digital platforms.

Key Commitments:

  • We collect only information necessary for service delivery and business operations

  • We implement enterprise-grade security measures to protect your data

  • We do not sell personal information to third parties

  • We provide transparent control mechanisms for data management

  • We comply with UAE data protection laws and international standards

1. Scope and Application

1.1 Covered Services

This Privacy Policy applies to all interactions with MPM, including:

  • Corporate Website: mpm-multiplatformmarketing.com and associated domains

  • IT Services: Managed IT services, cloud solutions, and infrastructure management

  • Technical Support: Help desk services, incident response, and system maintenance

  • Professional Services: IT consulting, system design, and implementation services

  • Digital Communications: Email newsletters, technical documentation, and client portals

  • Training Programs: Technical workshops, certification courses, and mentorship initiatives

1.2 Geographic Scope

This policy governs data processing activities conducted within the United Arab Emirates and internationally through our approved service providers and cloud platforms.

2. Information Collection

2.1 Information You Provide

Business Contact Information:

  • Personal identifiers (name, title, organization)

  • Professional contact details (email, phone, business address)

  • Authentication credentials for secure access

  • Payment and billing information

Technical Requirements:

  • System specifications and infrastructure details

  • Performance requirements and compliance needs

  • Project scope, timelines, and budget parameters

  • Integration requirements and technical constraints

Communication Records:

  • Service requests and support tickets

  • Meeting records and consultation notes

  • Training participation and certification records

  • Feedback and satisfaction surveys

2.2 Automatically Collected Information

Website Analytics:

  • Browser type, version, and operating system

  • IP address and geographic location (city/region level)

  • Page views, session duration, and navigation patterns

  • Referral sources and search terms

Technical Telemetry:

  • System performance metrics and error logs

  • Security event data and access records

  • Application usage statistics and feature utilization

  • Network performance and connectivity data

2.3 Client System Data (Managed Services)

When providing managed IT services, we collect:

Infrastructure Monitoring:

  • Server performance metrics and resource utilization

  • Network traffic patterns and bandwidth usage

  • Storage capacity and backup verification data

  • Security monitoring and threat detection logs

Application Management:

  • Software performance and error reporting

  • User access patterns and permission audits

  • Database performance and optimization metrics

  • Cloud platform usage and cost analytics

3. Information Use

3.1 Primary Business Purposes

Service Delivery:

  • Design and implement customized IT solutions

  • Provide ongoing system monitoring and maintenance

  • Deliver technical support and incident resolution

  • Ensure compliance with regulatory requirements

Business Operations:

  • Process payments and maintain billing records

  • Manage client relationships and service agreements

  • Conduct performance analysis and service optimization

  • Maintain legal and regulatory compliance

3.2 Secondary Purposes

Service Improvement:

  • Analyze service performance and client satisfaction

  • Develop enhanced solutions and service offerings

  • Conduct research and development activities

  • Create anonymized case studies and best practices

Communication and Marketing:

  • Send service-related notifications and updates

  • Provide technical newsletters and industry insights

  • Offer training opportunities and professional development

  • Conduct client surveys and feedback collection

4. Information Sharing and Disclosure

4.1 Service Providers and Partners

We engage qualified third-party providers to support service delivery:

Cloud Infrastructure Partners:

  • Amazon Web Services (AWS)

  • Microsoft Azure

  • Google Cloud Platform

  • Other certified cloud providers as required

Technology Vendors:

  • Software licensing partners

  • Security solution providers

  • Monitoring and management tool vendors

  • Professional services contractors

Business Service Providers:

  • • Payment processors and financial institutions

  • • Legal and professional service providers

  • • Certified training and certification bodies

  • • Auditing and compliance verification services

4.2 Legal and Regulatory Disclosures

We may disclose information when required by:

  • UAE federal and local government authorities

  • Law enforcement agencies with proper legal authority

  • Regulatory bodies for compliance verification

  • Legal proceedings or court orders

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to equivalent privacy protections.

5. Data Subject Rights

Under UAE Federal Decree-Law No. 45 of 2021 and applicable international standards, you have the following rights:

5.1 Access and Transparency

  • Request access to personal information we maintain

  • Obtain copies of data in portable formats

  • Receive information about data processing activities

  • Request details about third-party data sharing

5.2 Data Correction and Management

  • Correct inaccurate or incomplete information

  • Update contact and technical specification data

  • Request deletion of unnecessary personal information

  • Restrict processing for specific purposes

5.3 Communication Preferences

  • Unsubscribe from marketing communications

  • Modify technical newsletter subscriptions

  • Opt-out of non-essential system notifications

  • Maintain critical security and service alerts

5.4 Exercising Your Rights

To exercise these rights, contact us at:

6. International Data Transfers

6.1 Cross-Border Processing

MPM utilizes global technology infrastructure, requiring international data transfers for:

  • Cloud platform services and data processing

  • Technical support and monitoring services

  • Software licensing and vendor management

  • Backup and disaster recovery operations

6.2 Transfer Safeguards

All international transfers are protected through:

  • Encryption: Advanced encryption for data in transit and at rest

  • Contractual Protections: Standard contractual clauses and data processing agreements

  • Adequacy Decisions: Transfers to jurisdictions with adequate protection levels

  • Certification Programs: Compliance with internationally recognized frameworks

7. Information Security

7.1 Technical Safeguards

Data Protection:

  • AES-256 encryption for data at rest

  • TLS 1.3 encryption for data in transit

  • End-to-end encryption for sensitive communications

  • Regular cryptographic key rotation and management

Access Controls:

  • Multi-factor authentication for all system access

  • Role-based access control with least privilege principles

  • Regular access reviews and permission audits

  • Zero-trust network architecture implementation

Monitoring and Detection:

  • 24/7 security operations center (SOC) monitoring

  • Advanced threat detection and response systems

  • Real-time vulnerability scanning and assessment

  • Incident response and forensic capabilities

7.2 Organizational Safeguards

Personnel Security:

  • Comprehensive background checks for all employees

  • Regular security awareness training and testing

  • Confidentiality agreements and privacy commitments

  • Ongoing professional development and certification

Operational Security:

  • Documented information security policies and procedures

  • Regular third-party security audits and assessments

  • Business continuity and disaster recovery planning

  • Supply chain security and vendor management

8. Data Retention

8.1 Retention Periods

Active Client Data:

  • Service data: Duration of engagement plus 7 years

  • Technical documentation: 10 years for compliance purposes

  • Financial records: 10 years as required by UAE commercial law

  • Security logs: 3 years or as required by applicable standards

Marketing and Communications:

  • Newsletter subscribers: Until unsubscribed or 5 years of inactivity

  • Website analytics: 26 months maximum

  • Training records: 7 years for certification compliance

  • General inquiries: 3 years from last contact

8.2 Secure Disposal

Upon reaching retention limits, we securely dispose of information using:

  • NIST 800-88 compliant data sanitization methods

  • Certified destruction for physical media

  • Cryptographic deletion for encrypted data

  • Documentation of disposal activities for audit purposes

9. Cookies and Digital Technologies

9.1 Cookie Categories

Strictly Necessary:

  • Authentication and session management

  • Security and fraud prevention

  • Core website functionality and navigation

Performance and Analytics:

  • Website traffic analysis and optimization

  • Service performance monitoring

  • User experience improvement initiatives

Functional:

  • Language and regional preferences

  • Technical documentation personalization

  • Client portal customization

9.2 Cookie Management

You can control cookie settings through:

  • Browser privacy settings and preferences

  • Our cookie consent management platform

  • Third-party opt-out tools and services

  • Direct contact with our privacy team

10. Policy Updates and Notifications

10.1 Amendment Process

We may update this Privacy Policy to reflect:

  • Changes in applicable laws and regulations

  • Evolution of our services and technologies

  • Enhancement of privacy protection measures

  • Feedback from clients and stakeholders

10.2 Notification Methods

Significant changes will be communicated through:

  • Updated policy posting with change highlighting

  • Direct email notification to active clients

  • Website banner notifications for 30 days

  • Client portal announcements and alerts

11. Contact Information

11.1 Privacy Inquiries

Data Protection Officer:

General Information:

11.2 Response Commitments

  • Privacy Inquiries: 24-48 hours

  • Data Subject Requests: 5 business days acknowledgment

  • Security Incidents: Immediate response initiation

  • General Questions: 1-2 business days

12. Regulatory Compliance

This Privacy Policy is designed to comply with:

  • UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law)

  • UAE Federal Law No. 2 of 2015 (Anti-Discrimination and Hate Law)

  • UAE Cybersecurity Law (Federal Decree-Law No. 34 of 2021)

  • ISO/IEC 27001:2022 (Information Security Management)

  • SOC 2 Type II (Service Organization Control)

  • NIST Cybersecurity Framework (Version 2.0)

Industry-Specific Standards:

  • HIPAA (Healthcare clients)

  • PCI DSS (Payment processing)

  • SOX (Public company clients)

  • GDPR (EU data subjects)

Document Classification: Public
Review Schedule: Annual or as required by regulatory changes
Approval Authority: Chief Executive Officer and Data Protection Officer

This Privacy Policy represents Multi Platform Marketing's commitment to data protection and privacy. For questions or concerns, please contact our Data Protection Officer using the information provided above.

mpm-multiplatformmarketing.com is owned by MULTI PLATFORM MARKETING LTD, registration number ICC20240459, registered address Office 301, Indigo Icon Tower, Jumeirah Lakes Towers Cluster F Dubai P. O. Box 474288 United Arab Emirates.

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Contact Us at info@mpm-multiplatformmarketing.com

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